Max Ross Linden

Max Ross Linden

IT Engineer · Builder

I've been the person who fixes things for as long as I can remember — built PCs as a kid, worked my way up from content production to IT engineering with no CS degree, and now I build production apps and AI systems on my own time.

Who's behind MaxWorks

Project manager at heart, engineer by trade.

Every job I've had — from running a YouTube production to managing a kitchen to moderating social media to engineering IT systems — boiled down to the same thing: someone hands you chaos, and you make it work. I got promoted in every role because I don't just do the job, I improve how the job gets done. I write the documentation, build the training materials, and find the problems nobody asked me to look for.

I don't have a CS degree. I got into IT because I'd been fixing things my whole life and someone finally gave me a shot. Everything I know about databases, infrastructure, AI, and development I learned by doing — and I haven't stopped learning since.

MaxWorks is where all of that comes together. I build production-grade software, design autonomous AI systems, and solve real problems for real users — with the same standards I hold myself to at my day job, applied to projects I own completely.

AI & Automation

Model-agnostic — Claude, Claude Code, Claude Cowork, OpenAI Codex, Gemini, Minimax, local LLMs (Ollama), and more. LLM workflow design, AI agent design & operations, structured prompting, human-in-the-loop systems, automated data validation & QA, bot processing & optimization

Development

React, TypeScript, Kotlin, Jetpack Compose, Node.js, Supabase, PostgreSQL, Vercel, API integration & data pipelines, HTML, CSS, Android app development

Databases & Data

TSQL, SQL Server, database management, metadata management, data validation pipelines, multi-source data aggregation

IT & Infrastructure

Hardware troubleshooting & repair, laptop & printer setup, Linux servers, Docker, CI/CD, Microsoft Admin Center, Microsoft 365, Microsoft Office, Windows, network connectivity, server uptime, Zendesk, ticketing systems

Scripting & Tooling

PowerShell, SQL scripting, Git, browser-based application testing, technical documentation, knowledge base creation, technical support

Communication & Leadership

Cross-functional collaboration, customer service, escalation management, training & protocol creation, project planning & management, problem solving, written communication, compliance auditing, legal coordination

Creative & Media

Audio & video editing, videography, graphic design, Adobe Creative Suite, Sony Vegas, voice-over, online advertising, social media management

The road here

Early

Was building PCs from scratch as a kid — fixing bent CPU pins, soldering, modding consoles, even fixing the red ring of death on my Xbox 360 when everyone else was shipping theirs back to Microsoft. By high school I was running the computer class because I knew more than the teacher, and figured out how to bypass the school's network restrictions to host a Quake 3 LAN party during class. Got caught, got in trouble — but honestly, that was my first penetration test.

2013

New York. Co-produced a Transformers animation YouTube channel for eight years — coordinated voice actors and scriptwriters, did voice performances and audio editing, ran graphic design and social media. At the same time, worked as a sous chef in Brooklyn for three years — trained staff, ran the grill and fry stations, kept quality up during rush. Also filmed student presentations as a videographer for Touro University. Earned a BA in Digital Imaging Design. Every one of these taught me to manage people and deadlines under pressure.

2018

Moved to Florida and into social media moderation — recognized as a subject matter expert and promoted to the highest escalation tier. Created the protocols and training materials the moderation team followed. Then shifted to data operations as a property analyst — became a trusted advisor on the team, ran automated bot processing, validated data quality, and improved client satisfaction scores. Got promoted again.

2022

Got my first real shot at IT at the same company — no CS degree, just years of being the person who fixes things. Earned my Google IT Support cert and got promoted to engineer. It's been an uphill learning spree ever since: production database bugs, TSQL systems, hardware maintenance, technical documentation, cross-functional work with dev teams, managing Microsoft tooling across the org, and running audits for legal. Then ChatGPT dropped — started applying AI to real problems and never looked back.

Now

All those years of managing projects, training teams, solving problems, and getting promoted turned into building my own products. Launched BotBinder, designed Jack as an autonomous agent, building Keepsy for the Play Store. Founded MaxWorks to bring everything under one roof. Still an IT engineer by day — building everything else with the same approach: plan it, build it, ship it.

Certification Google IT Support Professional Certificate Coursera, 2022
Education BA, Digital Imaging Design Touro College, New York

Ready to build something?

Whether it's an AI agent, an app, or an automation problem — let's talk.

Get in touch